Hanover Pensions

This privacy notice explains how Hanover Pensions Limited collects and uses personal information.

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What information do we collect about you?

We collect personal information when you engage with us in relation to pension administration and associated services. This information may include your personal and financial details.

In some cases, we may also collect special categories of personal data, such as information relating to your health, where this is necessary to support the services we provide. Where required, we will obtain your explicit consent before processing this information.

We may also collect information when you voluntarily complete surveys or provide feedback.

 

Information about connected individuals

In order to provide our services, we may need to collect personal information about your family members, dependants, or beneficiaries. In these circumstances, it is your responsibility to ensure that you have their consent to share this information with us. We may ask you to provide them with a copy of this privacy notice.

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Why do we collect and use your personal data?

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases:

Contractual obligation
We process your personal data to deliver the services you have requested from us.

Legal obligation
We may be required to collect and process personal data to comply with legal requirements, such as anti-money laundering regulations.

Consent
Where we process special category data (such as health information) or send you marketing communications, we will obtain your consent. You may withdraw your consent at any time.

Legitimate interests
We may retain and process your data where it is necessary for our legitimate interests, such as maintaining records, improving our services, and responding to any future queries or complaints.

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How will we use your information?

We use your personal data to provide and administer our services, communicate with you, and meet our legal and regulatory obligations.

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Who might we share your information with?

We will not share your personal information for marketing purposes with third parties.

In order to provide our services, we may share your information with trusted third parties such as professional advisers, compliance providers, legal or accountancy services, and pension or product providers where relevant.

Where third parties process your data on our behalf, we ensure appropriate contractual and security measures are in place.

We may also share your data with third-party agencies for identity verification and the prevention of financial crime.

 

How long do we keep your information?

We will retain your personal data for as long as necessary to provide our services and to meet legal and regulatory obligations.

Typical retention periods include:

• Up to five years after the end of a relationship for identity verification data

• Longer where required for pension-related records or where we have a legitimate reason to retain the information

You may request the deletion of your personal data, subject to legal and legitimate interest requirements.

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Your rights

You have the right to:

• request access to your personal data

• request correction of inaccurate information

• request deletion of your data (where applicable)

• restrict or object to processing in certain circumstances

• request transfer of your data to another organisation

To exercise any of these rights, please contact us using the details below.

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Marketing

If you have consented to receive marketing communications, you can opt out at any time by contacting us.

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Cookies

We use cookies to monitor website usage and improve user experience.

For more information, please visit www.allaboutcookies.org. You can adjust your browser settings to refuse cookies, although some features of the website may not function correctly.

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Other websites

Our website may contain links to other websites. This privacy notice applies only to our website, and you should review the privacy policies of any external sites you visit.

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Complaints

If you are unhappy with how we process your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

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Changes to this privacy notice

We keep this notice under regular review and will update it where necessary.

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Contact us

If you have any questions about this privacy notice or the information we hold about you, please contact us:

Hanover Pensions Limited
13 Hanover Square
Mayfair
London
W1S 1HN

Or via email: mail@hanover-pensions.co.uk